Aromatree Academy

Black Pepper Pty Ltd (ABN insert) trading as Aromatree Academy and its related companies ('we', 'us', 'our') understands the importance of, and is committed to, protecting your personal information. We comply with the Privacy Act 1988 (Privacy Act). We are bound by the Australian Privacy Principles (APPs) which regulate how we may collect, use, disclose and store personal information, and how you may access and correct personal information held about you.

If you would like to contact us for any of the reasons set out in this statement, including if you wish to make a complaint, please email us at [insert]

1.                 PURPOSE

The purpose of this privacy policy is to:

• clearly communicate to you how we deal with personal information
• enhance the transparency of our operations
• give you a better and more complete understanding of the sort of personal information that we hold, and the way we handle that information

2.                 CHANGES TO THIS PRIVACY POLICY

We may change this privacy policy from time-to-time. The updated privacy policy will be posted on our website, with the date of the update shown.

3.                 THE INFORMATION WE COLLECT

We collect information about you that we reasonably need for our business functions and activities. Our functions and activities include:

• manufacturing and supplying products and services these are described generally on our website, our corporate brochures, advertising, and our letter and emails and communications to customers
• activities in support of those functions including administration, management, marketing, online and mobile marketing, IT, legal, security, customer, finance (including credit control), property management and human resources
• activities we plan for the future including new ways of communicating, new products and services, new business models and new businesses.
• If you opt-in to receive marketing materials and/or participate in our promotions, such as rebates, contests and other similar promotions, we may collect your name, email address, physical address, bank account number, proof of age and contact number. We use this information to assess and administer your participation and/or communicate with you in future regarding the promotion or for marketing purposes. Some promotions will have more rules about how we use and disclose your personal information. We will only market directly to you if you have opted in to receive marketing materials.
• When you register an interest in a product, register a product, or purchase a product, a subscription service, through one of our services or by contacting us, we will collect and process the information that you provide. In particular, we may ask you to provide your name, address, phone number, email address, and location. 

Personal information is information or an opinion about a reasonably identifiable person. Generally we collect the following personal information about you:

• your name
• your contact details including residential or business address, telephone number, location and email address

We may combine the personal information described above with other information about you, for example:

• if you apply for a position with us, we collect information to help us decide your application, including your date of birth, tax-file number, work history and similar details.
• if you request information from us (for example about a service, product, competition or promotion) or register a complaint, we collect information about your request or complaint.
• if you buy our products and services, we may collect information about the products you have purchased from us, together with the retailer you purchased from, or a service provider that provided you with warranty or other service and the service details and history.
• if you use social media, we may collect your social media profile name.

We record this information (personal information) in our database whilst we deal with you. We will remove this information from our database when we have no further need to keep a record of it, except if we are required to keep it by law (for example, for tax or for superannuation purposes).

4.                 HOW WE COLLECT INFORMATION ABOUT YOU

How do we collect personal information?

We collect personal information directly from you. 

We may record your contact details when you purchase one of our products or services, when you provide your contact details via web, mobile or email or when you ask us for information or request something from us. Sometimes we collect personal information about you from another person or business, or from a publicly available source. For example:

• we may engage a consultant or agent to collect information for us about people who may be interested in buying or selling our products and services, or about people from whom we may be interested in buying or selling products and services.
• if you enter a competition or promotion organised by us, we may be given your name and contact details by the promoter of the competition or agent organising the event.
• our service providers may provide us with your personal information from websites, social media sites, mobile, and other technology based sources.

We use lawful and fair means to collect your information. We will collect personal information about you from another person or from a publicly available source only if it is unreasonable or impracticable to collect it directly from you, and we will take reasonable steps to inform you that we have collected your personal information. Those reasonable steps may include informing you through this statement.

Unsolicited information

If we receive personal information about you that we have not requested, and if we determine that we could not have lawfully collected that information under privacy law if we had requested it, we will destroy or de-identify the information, if it is lawful and reasonable to do so.

5.                 DO I HAVE TO PROVIDE YOU WITH MY PERSONAL INFORMATION?

You can deal with us anonymously (without giving us your name and contact details) or by using a pseudonym (a name that does not include your real name, for example an email address or a user name that you use in an online forum (nickname).

If you choose to deal with us anonymously or by using a nickname, we can give you general information about our products and services, you may be able to participate in any online forum we provide, but there are some things we cannot do, for example:

If you do not give us your personal information we cannot deal with a complaint you may have. You cannot enter into one of our competitions or promotions anonymously or using a nickname.

You can deal with us using a nickname together with your real name and contact details. If you choose to deal with us in this way, we may collect your personal information together with your nickname. When you identify yourself to us using your nickname only, we can deal with you only as described above. We may ask you to provide proof of your identity if you use a nickname.

6.                 WHY WE COLLECT PERSONAL INFORMATION ABOUT YOU

We collect and record personal information about you so that we can carry out our functions and activities described above. The primary purposes for which we collect your personal information include:

• so that we can administer our dealings with you, to provide you with information and to respond to any requests that you may have.
• so that we can function as a business, for example, we may collect your personal information for research, marketing or so that we can offer you new and exciting products, or if you are a supplier so that we can record your dealings with us.

We also collect your personal information for certain secondary purposes that are related to the primary purposes outlined above. Secondary purposes may include so that we can run our business efficiently, for example, so our advisors can provide us with customer research, or so that we can use technology to automate our business and to understand how our business is performing, to allow us to operate efficiently and to lower costs by outsourcing services (such as collecting or paying money). Other secondary purposes may include so that we can sell or transfer our business or merge with another business.

7.                 THE PROTECTION OF YOUR PERSONAL INFORMATION

We hold your personal information in paper-based and electronic files. We will take reasonable steps to ensure that your personal information which is kept in our files is protected from:

• misuse, interference and loss
• unauthorised access, modification or disclosure

This means that, in respect of our paper-based files, we maintain various security systems on our premises, and in respect of electronic files, we (or our service providers) maintain secure electronic network systems.

When we no longer require your personal information (including when we are no longer required by law to keep records relating to you), we ensure that it is destroyed or de-identified.

8.                 DISCLOSURE

Who do we disclose your personal information to?

We do not use or disclose your personal information for a purpose other than:

• a purpose set out in this privacy policy (primary or secondary purpose above).
• a purpose you would reasonably expect.
• a purpose required or permitted by law.
• a purpose otherwise disclosed to you to which you have consented.

Depending on the circumstances, we may disclose your personal to other people including one or more of the following:

• service providers, including management, IT, security, legal, accounting, research, credit, marketing, insurers, financial institutions and others.
• our related companies, and companies that we may merge with
• government, regulatory and law enforcement authorities, where we are required to or permitted to by law.

We take reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations with respect to the protection of your personal information.

Disclosure overseas

We may disclose your personal information to an overseas service provider, for example a cloud data centre or a customer information call centre including to service providers located in New Zealand, the United States, Canada, Mexico, India, Singapore, China, Thailand, Ireland, the United Kingdom and Europe. If it is not practicable or reasonable for us to gain your consent to disclose your personal information to an overseas service provider, we will take reasonable steps to notify you of the specific countries where we disclose your personal information. We will take reasonable steps to ensure that the overseas services provider is bound by privacy and confidentiality obligations.

9.                 ACCESS TO YOUR PERSONAL INFORMATION

You may request access to the personal information that we hold about you by using the contact details provided in this statement.

We will deal with your request for such access within a reasonable time. If we refuse access, we will provide you with a written notice which sets out the reasons for the refusal and the relevant provisions of the Privacy Act that we rely on to refuse access.

We may recover reasonable costs in relation to a request for access to personal information.

Accuracy and correction

We take reasonable steps to make sure that the personal information we collect is accurate, up-to date and complete. We take reasonable steps to make sure that the personal information we use or disclose is accurate, up-to-date, complete and relevant. Where we believe that the personal information we hold is inaccurate, out-of-date, incomplete, irrelevant or misleading, we will take reasonable steps to correct that information.

You may request that we correct your personal information that we hold by contacting us by using the contact details provided above. We will take reasonable steps to correct the information to ensure that it is accurate, up-to-date, complete, relevant and not misleading.

We will deal with your request to correct your personal information within a reasonable time. If we do not agree with the corrections you have requested, we are not obliged to alter your personal information accordingly. However, where we refuse to correct any personal information as requested by you, we will give you a written notice which sets out the reasons for our refusal.

10.              YOUR ACCEPTANCE

By using our websites and submitting our online forms you are deemed to have accepted our privacy statement. We may make amendments to its privacy policy from time to time. You have the right to correct any personal information about you which we may hold or to have this information removed from our records.

11.              COOKIES POLICY

12.              WHAT IS A COOKIE?

Cookies are harmless text files stored on your computer/device/browser when you visit certain websites/pages.

13.              WHAT DO WE USE THEM FOR?

We use cookies to enhance and personalise your experience with us, for example, to allow you to include/save items in your shopping cart, and to make our site run smoothly and work best for you. The data is completely anonymous and none of the cookies we use collect personal information about you. To make full use of the features and functions of our site, (ecommerce) including to purchase on our site, your computer, laptop, tablet or smartphone needs to accept cookies. If cookies aren’t accepted by/enabled on your web browser it will mean you will only be able to browse and research and won’t be able to add products to your shopping cart and purchase them.

14.              MANAGING COOKIES

Most web browsers have cookies automatically enabled. You can manage cookies through your browser settings. These are typically in the "privacy" section of your browser settings or preferences. In some instances you can configure your browser to notify you when you’re offered a cookie and decide whether to accept or not.

You can opt-out of each cookie category (except strictly necessary cookies) by clicking on the “cookie settings” button below:

15.              SOCIAL MEDIA COOKIES

These cookies are set by a range of social media services that we have added to the site to enable you to share our content with your friends and networks. They are capable of tracking your browser across other sites and building up a profile of your interests. This may impact the content and messages you see on other websites you visit. If you do not allow these cookies you may not be able to use or see these sharing tools.

16.              STRICTLY NECESSARY COOKIES

The strictly necessary cookies allow you to navigate our site. Necessary cookies help make a website usable by enabling basic functions like page navigation, login, add products to your basket, display the correct page for the device you are using, verify your details when you make an order and they allow us to process payment for an order. The website cannot function properly without these cookies and cannot be switched off in our systems. To opt out of these cookies you will need to change the settings on your browser by selecting your cookie preferences. If you choose to block these cookies our website may not work as it should and any preferences you have may be lost. These cookies do not store any personally identifiable information.

17.              PERFORMANCE COOKIES

Performance cookies are used to understand and analyse the key performance indexes of the website which helps in delivering a better user experience for the visitors. These cookies help us to identify what is least popular and most popular on a particular page 

TARGETING COOKIES

These cookies may be set through our site by our advertising partners. They may be used by these third parties to build a profile of your interests based on the browsing information they collect from you, which includes uniquely identifying your browser and terminal equipment. They do not store directly personal information but are based on uniquely identifying your browser and your internet device. If you do not allow these cookies you will still see basic advertising on your browser that is generic and not based on your interests.

18.              FUNCTIONAL COOKIES

These cookies enable a website to provide enhanced functionality and personalisation, like your preferred language or the region that you are in. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly and any preferences you have may be lost.

19.              ANALYTICS COOKIES

These analytic cookies allow us to improve the website’s functionality by anonymously tracking usage. They allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. We do analytical profiling to understand how unique users navigate and use the site. We also look at where content is accessed so we know how to arrange our website for optimal user experience. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site.

20. Payment

If you make a purchase on our site, we use a third-party payment processor such as Stripe or PayPal. Payments are encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our site and related courses and its service providers.

21. Third-Party Services

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

Certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. If you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

22. Age of Consent

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.